Your Feedback Is Important To Us

Hello,

It is a pleasure to have you at The Rao Group of Companies. We are an organisation that takes pride in being client-oriented. We put the needs of every client before our own comfort. Striving to be better every day and respecting our relationship with you, we believe in analysing our services from your point of view.

Your comments and inputs, whether complimentary or critical, are our source of inspiration. Every compliment inspires us to work even harder and every criticism inspires us to resolve the problem. Every detail you enter is contemplated on and used to better our services. Hence, you are requested to take a few minutes out of your precious time and kindly fill in the details of the experience you had with us, as accurately as possible. This will in turn help us serve you better.

Thank you.

Manager,
Quality Assurance

Personal Details

Date:

Tick all the stages you have finished with us.

A. Taken Inquiry
B. I am Registered
C. Undertaken FGCE Coaching
D. Applied for Visa
E. Received Visa

Name:

Inquiry/Reference No.:

Staff mainly I have been dealing with:

My Contact No.:

My Email:

How did you come to know about us?

Newspaper Outdoor Hoarding SMS
Website Radio Social Media Friends & Family
Other:

Note: In the remaining sections, kindly fill all those related to your status.

Taken Inquiry

1. Inquired for:

Foreign Education Consulting Other Visa Coaching

2. Did you receive a prompt response to your queries?

Yes Could have been quicker No

3. Did you receive an appropriate response to your queries?

Yes Could have been quicker No

4. Did you get all the required information you were looking for?

Yes Partially No

5. Do you feel the information was provided in the right manner?

Yes Could have been quicker No

6. Did you feel the waiting time was appropriate for your query?

Yes Partially No

7. Was the staff courteous to you?

Yes Sometime No

8. Did you receive all the necessary information at the reception?

Yes Partially No

Registered

1. Registered for:

Foreign Education Consulting Other Visa Coaching

2. Did you visit other consultancies? If yes, name them if you want.

3. Did you get an appropriate response to your queries during registration?

Yes Partially No

4. Was appropriate guidance provided during registration?

Yes Partially No

5. Were you informed of deadlines and processing time?

Yes Partially No

6. Were timely follow-ups taken after registration?

Yes Sometimes No

7. What was the best part of your experience with us?

8. Did you find the procedure of fees submission smooth and hassle-free?

9. If you feel any department needs improvement, kindly mention the name & reason.

Coaching

1. Coaching undertaken for:

2. Did the faculty meet your expectations?

Yes Partially No

3. Did you receive relevant answers to your questions in the classrooms?

Yes Sometimes No

4. Did you feel the mock tests prepared you sufficiently for the exam?

Yes Partially No

5. Did you get the exam support you were looking for?

Yes Partially No

6. Did you find our charges reasonable for the quality of coaching delivered?

Yes No

7. Do you feel any aspect of coaching was lacking in any way? If yes, kindly elaborate.

Applied For Visa

1. The country and visa type applied for:

2. Were you explained about the documentation process properly?

Yes Partially No

3. Were you properly explained about the financial documents?

Yes Partially No

4. Were you guided properly while filling up the visa application?

Yes Partially No

5. Was the time taken to get the visa within the committed time frame?

Yes No

6. If you applied for a bank loan with us, were we able to help you secure it?

Yes No

7. Were you intimated about progress on time?

Yes Sometimes No

8. Were you guided properly during all the stages?

Yes Partially No

9. Did you find our charges reasonable for the quality delivered?

Yes No

Received Visa

1. Were you explained about all the post-visa services?

Yes Partially No

2. Were we able to get you a reasonable price on air tickets?

Yes No

3. Did you find our forex service helpful?

Yes No

4. Did you find the preparation for the visa interview adequate?

Yes Partially No

5. Did you find the pre-departure briefing adequately informational?

Yes Partially No

6. Did you find our charges reasonable for the quality delivered?

No Yes

7. Which service do you feel was most helpful in your travel abroad?

Feel Free To Comment

We Appreciate Your Valuable Time

It was a pleasure having you with us. All the concerns you have brought to our notice will be addressed in the best way possible. Further to our communication, feel free to get in touch via email at feedback@raogroup.in or by phone on 0 8980 994 949, any time you want.


In case we would like to contact you, for improvisation of our services, the best way would be:

Call Email

Can we consider posting your valuable comments along with your photograph on our official website/facebook page?

Yes (with photograph) Yes (without photograph) No